Home Sleep Test and Consultation Combinations Terms and Conditions
Booking this combination package requires a reusable home sleep test kit (WatchPAT300) that needs to be sent back to us for test analysis.
Late returns - The test must be carried out, and placed in the post back to us, within five days of the test arriving with you. The Better Sleep Clinic reserves the right to charge a fee of £15 per day for every day after this that the return is delayed. The device does not have to arrive at The Better Sleep Clinic within five days, but the device kit must be placed with the Post Office within this time. Any late return fee must be paid before the sleep report is issued, or the follow-up consultation booked. Any cancellations requested after a delayed test kit return will be minus any outstanding test fees.
Lost or damaged test devices - If the WatchPAT300 home sleep test device is lost, or damaged beyond use, while in the possession of the client, they will be liable for a fee of £650.
Returns and Cancellations
Should you wish to return your home sleep test, we will be happy to assist you.
Please note the following:
WatchPAT100 home sleep test - If you would like to return your WatchPAT 100 (single-use) home sleep test you must notify us at info@thebettersleepclinic.co.uk within 30 days of receiving your order.
The test kit must be sent back to us at your expense. The test box must be unopened, sealed, clean and without any damage. We advise that you return the test using tracked delivery with insurance as the return is your responsibility.
The refund for returns in the described condition will be minus a £30 processing fee. This is to cover the cost of re-programming the device from your client profile so that it may be re-used. Test kits that are not returned in the above described condition will be unusable and cannot be refunded. The refund, where applicable, will be issued by bank transfer three working days after the device has been received by us.
WatchPAT300 home sleep test - if you would like to cancel your WatchPAT300 home sleep test (returnable device) you may return it using the prepaid postage bag provided with the test kit. The device must not have been worn (either the finger probe or chest sensor) and be returned without any damage.
The refund for returns in the described condition will be minus a £30 processing fee. This is to cover the cost of re-programming the device from your client profile so that it may be re-used.
Consultation appointments - If you would like to cancel or re-book an appointment then this must be done at least 24 hours before the appointment time.
CPAP returns policy - we are unfortunately unable to accept returns for CPAP devices that have been opened. If the device is unused and still in it’s unopened box then we are able to process a return. The item must be sent back to us at your expense. We advise that you return the test using tracked delivery with insurance as the return is your responsibility. The refund will be minus a £120 processing fee that covers the initial set-up appointment and re-programming the device from your client profile. You may cancel a CPAP order before the set-up appointment has been carried out. The refund will be minus a £30 processing fee to cover the device re-programming.
You can contact us at info@thebettersleepclinic.co.uk if you would like more information regarding our Returns and Cancellations policies.
Website Terms & Conditions
Last updated: 3rd November 2025
Welcome to The Better Sleep Clinic website (the “Site”).
The Site is operated by The Better Sleep Clinic LLP (“TBSC”, “we”, “us”, “our”).
By accessing or using this Site, you agree to these Terms & Conditions (“Terms”).
If you do not agree to these Terms, please do not use our Site.
1. Who We Are
The Better Sleep Clinic LLP
Registered in England & Wales
Registered Address: 25 King Street, Bristol, BS1 4PB
Email: info@thebettersleepclinic.co.uk
Website: www.thebettersleepclinic.co.uk
VAT Number: 4615 408 17
2. About This Website
This Site provides general information about sleep health, our services (including CBT-I therapy, home sleep testing, and CPAP treatment), and enables visitors to request appointments, complete enquiries, and purchase services.
Information on this Site is for general information only and is not a substitute for medical advice.
If you believe you may have a sleep disorder or health condition, please consult one of our qualified healthcare professionals.
3. Use of This Site
You agree:
- Not to use the Site for unlawful purposes
- Not to copy, distribute, or modify material without permission
- Not to introduce viruses or attempt to hack the Site
We may suspend or terminate access to the Site at any time for security, maintenance, or misuse.
4. Service Terms
Purchases of services (e.g., home sleep tests, CPAP packages, CBT-I treatment) are governed by our Client Service Terms, provided at the time of booking/purchase. Where those terms may conflict with these Website Terms, the Client Service Terms take priority.
5. Medical Disclaimer
The content on this Site is provided for general information only. It is not medical advice, should not be used to diagnose or treat a condition, and should not replace advice from a qualified clinician.
If you have concerns about your health, consult a medical professional. If you are experiencing severe symptoms or an emergency, seek urgent medical assistance.
6. Accuracy of Information
We try to ensure that information on the Site is accurate and up-to-date. However, we do not guarantee that information is complete or error-free or that services shown remain available or unchanged.
We may update, remove, or revise content without notice.
7. Registration & Accounts
Some parts of the Site may require account creation or form completion. You agree to provide accurate information, keep account credentials secure, and notify us immediately of unauthorised access.
We reserve the right to suspend or terminate accounts that breach these Terms.
8. Pricing & Payments
Prices shown on the Site are in GBP and include VAT where applicable, however please note, medical treatments are usually subject to zero percent VAT. We may change prices without notice, but will honour the price at the time of booking/purchase.
9. Intellectual Property
All content on this Site, including text, images, graphics, logo, branding, videos, and downloads, is owned by TBSC or licensed to us.
You must not copy, publish, distribute, or modify Site content or use our logo or branding without written permission.
You may view and download content for personal, non-commercial use only.
10. Third-Party Links
Our Site may contain links to third-party websites or resources. We are not responsible for their content, availability, or any loss or damage resulting from use.
Use of third-party sites is at your own risk.
11. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be limited by law.
To the fullest extent allowed, we exclude all implied warranties and are not liable for loss or damage arising from use of the Site, nor for indirect, consequential, or business losses.
The Site is provided “as is”.
12. Data Protection & Privacy
Our Privacy Policy explains how we collect, use, and store personal data. By using the Site, you acknowledge that your personal information may be processed in accordance with that policy.
13. Cookies
We use cookies and similar technologies. Full details are set out in our Cookie Notice.
14. Changes to These Terms
We may update these Terms at any time. Changes are effective when posted on this page. Continued use of the Site = acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
16. Contact Us
For questions about these Terms, contact us at:
info@thebettersleepclinic.co.uk
25 King Street, Bristol, BS1 4PB