CPAP Terms and Conditions

The Sefam Nea CPAP machine includes a modem that collects treatment data, including CPAP usage, mask leak and indicators of obstructive sleep apnoea control.

This data is automatically transmitted to the secure, password-protected Sefam Connect platform, where it can be reviewed by The Better Sleep Clinic clinical team as part of your CPAP follow-up and ongoing care.

The purchase of a Sefam Nea CPAP machine includes 12 months of remote data access. After this period, further remote data access can be purchased for approximately £30 per year. Alternatively, you may send the SD card from your CPAP machine to The Better Sleep Clinic so that the data can be downloaded manually.

Our clinical team may access your CPAP data during your follow-up period and may contact you if we identify any concerns. However, your data is not continuously monitored in real time. It remains your responsibility to contact us if you are experiencing problems with your CPAP treatment, mask fit, symptoms, side effects or equipment.

CPAP usage data may be included in clinical correspondence, including letters sent to your GP following a follow-up consultation.

If you notify the DVLA of a diagnosis of obstructive sleep apnoea or obstructive sleep apnoea syndrome, the DVLA may contact your clinician to request confirmation of your fitness to drive. This may include confirmation that your sleepiness has improved and that CPAP is being used regularly. Where required, CPAP usage data may be accessed and used for this purpose. Government guidance states that drivers must tell the DVLA about obstructive sleep apnoea syndrome, or any sleep condition causing excessive sleepiness, and must not drive until symptoms are controlled and any necessary treatment is being followed.

By purchasing a Sefam Nea CPAP machine, you consent to The Better Sleep Clinic sharing the necessary personal details with Sefam and/or its authorised fulfilment partners for the purpose of dispatching your CPAP machine and associated equipment. This may include your name, delivery address and telephone number.

Your CPAP treatment and usage data will be handled in accordance with our Privacy Policy.

If a product is faulty, you are entitled to a repair, replacement or refund in accordance with your statutory rights.

The Sefam S.Box/Nea device carries a 2-year manufacturer’s warranty. Consumable items, including masks, tubing, filters and similar accessories, are covered for 30 days unless stated otherwise. This warranty does not affect your statutory rights.

If a product is confirmed to be faulty on delivery, and the fault is not due to misuse, accidental damage or failure to follow the manufacturer’s instructions, we will arrange a replacement or other appropriate remedy in accordance with your legal rights.