Returns and Cancellations

We aim to provide a high standard of care and service to all of our patients, and we hope that the experience and equipment we provide meet your expectations. However, we understand that there may be occasions where you need to ask about returns or cancellations, and we will always aim to handle these requests fairly and transparently.

Under the Consumer Rights Act 2015, some products are exempt from the statutory right to cancel. All products provided by The Better Sleep Clinic fall within this category, as they are medical in nature and supplied for health protection or hygiene reasons, or are prepared or configured specifically for individual clinical use. For this reason, once a product has been opened, used, worn, or allocated to your clinical profile, the right to cancel no longer applies. Any returns, cancellations, or refunds that may be available are therefore subject to the specific conditions outlined below.

Please note the following:

WatchPAT100 home sleep test - If you would like to return your WatchPAT 100 (single-use) home sleep test you must notify us at info@thebettersleepclinic.co.uk within 30 days of receiving your order.

The test kit must be sent back to us at your expense. The test box must be unopened, sealed, clean and without any damage. We advise that you return the test using tracked delivery with insurance as the return is your responsibility.

The refund for returns in the described condition will be minus a £30 processing fee. This is to cover the cost of re-programming the device from your client profile so that it may be re-used. Test kits that are not returned in the above described condition will be unusable and cannot be refunded. The refund, where applicable, will be issued by bank transfer three working days after the device has been received by us.

WatchPAT300 home sleep test - if you would like to cancel your WatchPAT300 home sleep test (returnable device) you may return it using the prepaid postage bag provided with the test kit. The device must not have been worn (either the finger probe or chest sensor) and be returned without any damage.

The refund for returns in the described condition will be minus a £30 processing fee. This is to cover the cost of re-programming the device from your client profile so that it may be re-used.

Consultation appointments - If you would like to cancel or reschedule an appointment, please do so at least 24 hours prior to the scheduled appointment time.

CPAP returns policy -

We are unable to accept returns for CPAP devices that have been opened, worn, or used. This is due to health protection and hygiene requirements, and because CPAP devices are clinically configured for individual patients.

If the device is unused and remains in its original, unopened packaging, we are able to process a return. The item must be returned to us at your expense. We recommend using tracked and insured delivery, as the return remains your responsibility until received by us.

Once received and inspected, a refund will be issued minus a £120 processing fee. This fee covers the initial CPAP set-up appointment, clinical preparation, and re-programming of the device from your individual profile.

You may cancel a CPAP order at any point before the CPAP set-up appointment has taken place. In this case, a refund will be issued minus a £30 processing fee to cover administrative and device preparation costs.

You can contact us at info@thebettersleepclinic.co.uk if you would like more information regarding our Returns and Cancellations policies.